Agencies did not always account for stored computers and records not always

accurate

Our review of seven agencies disclosed none of the organizations could account for all spare/surplus computers where internal or SAM II records show a storeroom or warehouse location. In addition, inaccuracies existed on internal and SAM II records. This situation occurred because personnel either failed to (1) track and account for spare/surplus computers, or (2) update internal and SAM II records accurately, or in a timely fashion. (See page 6)

Improvements needed in procurement of computers

Improvements are needed in the procurement of computer equipment because not all agencies reviewed had formalized procurement guidance or policy. Some agencies also had not considered the cost-effectiveness of computer warranties, or of leasing computers in lieu of purchasing computers. In addition, some agencies lacked formal policies on how often to replace computers and for the removal of information from computers prior to disposal. (See page 14)

Most agencies developed IT strategic plans

Our review of seven agencies disclosed six—Transportation, Natural Resources, Mental Health, Corrections, Social Services, and the Public Defender's Office—had developed IT strategic plans. However, Health and Senior Services had not developed an IT strategic plan. (See page 17)

IT operations consolidated

With OA's consolidation of state IT resources, the state's Chief Information Officer is taking action to address IT strategic planning, standardization of procurement policy and procedures, and IT equipment ownership. OA's actions, if successfully implemented, should improve IT operations. (See page 18)