11/14/2017
Missouri State Auditor Nicole Galloway today released a report of concerns identified in license offices throughout the state. The report compiled issues identified in audits of contract license offices since May 2015.
"Missourians simply want efficient and effective service when visiting their local fee office to renew license plates, process vehicle titles or receive their driver's license," Auditor Galloway said. "Taking a general look at these common issues provides information to fee offices across the state about best management practices and ways to ensure taxpayer dollars are protected."
The Missouri Department of Revenue is responsible for selecting agents to operate the 177 contract license offices in the state. These offices process transactions related to driver licenses, vehicle titles and license plates.
The report covers audits of 23 license offices completed over a two year period in locations throughout the state. Common concerns include:
Auditor Galloway will continue efforts to root out waste and mismanagement of taxpayer dollars. Individuals with concerns about their local fee office or other areas of government may contact the State Auditor's Whistleblower Hotline at moaudit@auditor.mo.gov or by calling 800-347-8597. Concerns may also be submitted anonymously online at auditor.mo.gov/hotline.
The complete report is available here.
For more information, contact: